"Seems like you only reply to me when I leave an angry review online. Okay, let's try reviews.co.uk now.
Awful service. Ordered a trial. Took them over a week just to send it. A system error, they said. Or maybe no stock. They weren't sure.
Anyways, after 2 home trials, I picked what I want. over a week later they send me an email asking to confirm my prescription. Honestly, I was expecting the glasses to arrive by then, especially since all the info was provided from the offset.
Fine. Sent them a picture of myself, so they can measure my PD. Another bloody week later, they email saying that for compliance reasons they need a photocopy of my prescription (why not ask when ordering???!!). This wasn't made explicit in the email at all!
Fuckig, fine. Sent a picture of my prescription. Does it work? Does it not? Is my order being fulfilled? Should I just give up on my new glasses?
And no, we don't care that you had a busy Black Friday. If you offer something then make sure you can fulfill it. Or at least have the decency to respond in an appropriate manner.
You said that my query was marked as urgent. So why can't you respond? It's been 2 days from the last email.
Feel free to call the phone number, they say. Okay. Let's try the number. Just wasted 25 (!) minutes of my life - no bloody answer.
No buying glasses online for me no more"