"I had no problems with them before, sent exactly the same frame (which I ordered online from Asos and brake it once so ordered the same frame) for reglazing 2 times and they done it as I pad with cash. I broke this frame again (fall a sleep) so ordered same frame as I love it, they rejected me with reglazing it again, saying it's because frame from asos, I asked why they done it last 2 times ? The lady on the phone just said - she don't know! Well I know, is that because I paid last 2 times with cash and this time tried to use my voucher from work, which I asked before on email if they will accept it and they say YES OF COURSE.
Horrible service, I had no answers on my questions and just wasted time on sending frame to them. Let's see if they charge me for post and if my voucher will be inside parcel."