"Do NOT buy from these. I purchased 3 pairs of glasses: One badly made, one hurt my nose and one I didn't like. I returned all 3 pairs, asking for a refund on 1 pair and alteration on the other 2 pairs. Over the last 5 weeks I have had several different excuses regarding the whereabouts of my returned glasses. It started with them saying they've returned 2 pairs and refunded 1 pair. After many emails back and forth, they said they'll deal with it. Now they're saying they haven't received my glasses, despite me seeing on royal mail tracking that they back in mid January, along with their claim to have returned them to me. It's infuriating. I just want my glasses/refund. What's going on?"