Hi there. I ordered a pin badge which came reasonably quickly and in good condition. Although I was happy to collect it from my local Royal Mail office, I found it surprising that such a small item needed signing for while my actual Commonwealth Games tickets were just posted through the door without a signature (presuming that was a separate department?) Also it was frustrating to initially find no programmes online. When I enquired and was told (very promptly by email) they had been added to the website, they had all virtually sold out the minute I looked. So I purchased them elsewhere online (for face value) only to find a week later the online shop had them back in stock and for half price (along with other 'sold out' items). My local John Lewis (Norwich) stocked nothing at all during the games, and the choice online was very limited too on their site. I did buy some items at the games and the rest elsewhere online. However, I am pleased that the Clyde mascots have been made available again and have reordered a couple for Christmas. All the merchandise I have bought has all been fine and actually a bit more attractive than some of the London 2012 items. The games itself were great and I thoroughly enjoyed them and Glasgow. Kind regards Jason