This was the first time that I have renewed my membership with GEM. The online payment system didn't work and when I rang the number provided on the Website the lady told me I had got the wrong number and that I should ring head office which I duly did. I rang at 08:55 only to get an automated message to say that the offices opened at 09:00 which seems rather late in this day and age. At 09:05 a helpful lady took my credit card details and explained that there had been problems with the on-line system since the previous day. GEM is not cheap and I chose a premium priced product thinking that the service roadside would be good. Fortunately I haven't used the roadside service yet but based on the above I will carefully think about renewing again next year.