I am afraid that you did not score very well this year for membership renewal, as your staff appear to have adopted a disregard for the customer in the form of "lets not listen too carefully as to what they are saying!" . I e-mailed your company to explain that I could not get further than your Home Page when I logged on to renew. This occurred every day for 5 days. Though I did manage to procure the overseas cover through your site. In frustration I went next door to my neighbour to attempt access beyond the home page, alack and alas, no joy. I received and returned you staff's phone call in offering assistance, BUT! the good lady did not listen carefully as to what I was saying, she just kept on reciting a prepared speech, no good!. I was then passed on to IT who proceeded in the same vein. Now when I say very clearly that I cannot get beyond the home page, I do not want a lesson in how to log on when I cannot get there!!!. He then made a statement that the browser I choose to use may not be compatible with your systems. I came very, very, close in abandoning my membership with you. I am infuriated with the first two members of staff with their attitude, but because I believe in your company, I demanded to pay over the phone, something simple that someone could get their head around. Your second lady member of staff retrieved the day for you. But I hasten to add, if you will not be utilising certain web browsers, then please let it be known to unaware parties like myself. I remain disillusioned with GEM and will think twice next year. One hitch and I'm off. Regards Mr A Westron. membership no. 001500048880