After being offered an online price of £173 for a good condition iPhone 7, I was offered £66 after their inspection due to a chip on the screen and crack in the battery lense, neither of which were there when I sent the phone in. I Have explained this to them but it is my word against theirs, just wish I’d taken a photo of my phone before I sent it as it was in perfect condition (sent it in bubble wrap and 2 boxes so doubt it was damaged in transit). Others beware and make sure you have proof the phone was in good condition before you send it. I’m currently awaiting a response from them. I’ll keep you posted on what happens next.......