The phone was failed because it was claimed to have many numerous deep scratches in the screen. I believe the phone was in good condition with no significant marks to either the screen or the case. The offer was reduced from £88.50 to £55.52! I accepted it because I couldn’t be bothered to go through the process of somebody else providing a high initial quotation only to find that it was a figure that would never be paid. Needles to say I will not be recommending you and will almost certainly never use the service again. Also telephone contact doesn’t exist Very disappointed!