I bought my husband a private plate for his car for xmas .Unfortunately he forgot to inform the insurance company of the change.It didn't become apparent until he was sent a fine from the DVLA. I rang and explained the situation and asked if they could inform the DVLA that it was insured it was just an oversight on my husbands part. They have been the most unhelpful business I have ever come across. The issue is still unresolved. They are doing their best not to help us and are now asking for confirmation from the DVLA of when the reg transfer was!!! What difference does this make to them. It was a innocent oversight on our part. The customer service is appalling. They have also increased his insurance policy because of a claim I made on my insurance with a totally different company!! I am so cross and disgusted by the service. I would never ever recommend them to anyone.