When I started the policy I was hounded with emails daily demanding my proof of no claims bonus. When there was a delay getting this from my previous insurer Wise driving charged me an extra admin fee (the first hidden fee!). Then they began hounding me to get the telematics mix installed as fast as possible, and threatened in emails to cancel my policy if it wasn't installed quick enough. Now I have come to the end of my policy and to switch to another (cheaper) insurer I want their box out of my vehicle, and they have refused to remove it unless I pay a £90 fee (another hidden fee!). I asked to speak to a supervisor about this and was told "that wasn't going to happen". Absolutely disgusting customer service, cold and uncaring.