Unfortunately no option for 0 star rating- AVOID at all costs! Worst insurance company ever, they lack the ability to deal accordingly and clearly get by each day by just fobbing off their customers, my advise contact the FOS if ever you end up insured by these scammers as they will penalise you regardless of the situation/ regardless if you are correct! Also the complaints department refuse to take calls and the customer service department refuse to transfer your call to the complaints department! Worst service I have ever received and worst insurance company I have ever had to unfortunately deal with! If you value your money purchase your insurance even if at a slightly higher price elsewhere!