Awful company, been with them for years, never claimed. Changed my car and got an increase in premium £250, even though the new car is a family type with a smaller engine than my previous sports cars. Nowadays it takes hours to get through to them on the phone and when you do, they just hang up on you. I believe it used to be a good company with competitive rates - now my advice: stay clear from these money grabbers! PS, The new insurance with a different firm cost me almost 50% less, so even with cancellation fees I'm still MUCH better off with the other insurer.