Hi everyone, I have only one aim is to either cancell my contract or get the black box removed from my car. I'm an extremely upset customer because of the ridiculous system of RAC black box. It pulls my score low and none of the customer service staff are able to explain it why & what the numbers/values mean in the report. Although I drive very slow including acceleration, braking etc, it somehow drags my score down like I was a potential threat to people on the road. I'm a very good and careful driver with NO accident (not even a scratch) in 15 years and definetly no problem with car insurance companies. I record every journey with my dash cam and seeing what RAC evaluate as dangerous driving is a careful and normal style of driving with no sign of danger and excessive acceleration or braking. So what is going on? For me this company shows itself as a cheater, a scam that tries to make money from contract cancellations. Now I'm not surprised RAC has one of the worst review among insurance companies. DO NOT contract with this company at all. You will end up crazy becausyou won't even know why. Seriously.