RAC motorcycle insurance: zero interest in customer retention + zero idea how modern comms systems work = zero repeat business from me and anyone I know. Got an email saying my insurance was to renew but no probs as they'd take payment from the same card as before. I assumed all was well and gave no thought to the fact that a card with a new expiry date had been issued. Stupid me, I assumed some humans were still involved in the process and they - being desirous of my repeat custom, would checked and let me know they needed a new expiry date. Next email tells me my insurance has lapsed. I email, wait 5 days, then phone. Rinse and repat. I check my online docs and see that now they have suddenly changed and tell me they were unable to take payment from the same source as before. More crypto security rubbish. Why not just say your expiry date has passed? I call again. After 10 minutes of sales and legal **it I am asked to hold... I wait another 15 minutes before getting bored and hanging up. Went online, got the same policy slightly cheaper from a comparison site in under 3 minutes. Jokers. I now know what RAC really stands for - but I daren't write it here. Sadly the boxes below don't have a 'couldn't communicate at all because no human would reply', or a 'never' box for how quick did they reply.