Got hit by a tree and had to make a claim. Made the call and was then given a ref number and a phone number of co op insurance who were my insures not RAC. Lots call and messing about on a 0345 number which is a premium number 9p a min. First few mins were of cause press 1 and so on . Got paid out no probs less the £350 excess. Didnt replace the car but because it was my fault the tree hit my car and they paid out it meant i had to pay the full years policy. No goodwill please come back or any thing . 1 call was the entire effort RAC put into my policy so wont be back and i would urge u to look elsewere. Hope the breakdown service i have isnt as bad