Thomas De Villiers
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Before I went on holiday, I called RAC car insurance on 5 Sept 2019 to renew my policy (as it expired on 10 Sept) we changed my payment card details and the lady said that everything is fine and that the payment will go off on the 10 Sept. Thinking everything is ok. I am currently in a different country for a few weeks. I received an email to say: 1 My payment was declined 2 I will be charged £20 for late payment. 3 If I dont renew they will cancel my policy. Obviously they messed up. Now I am stressing on my suppose to be relaxing holiday trying to get in touch with them. I cant call them due to my phones roaming settings but also why should I pay for the international call? I tried to get in touch by the website, not even an email address I can contact. Yes I can log into my account, but all it says is to call them. RAC CAR INSURANCE PLEASE CALL ME ASAP. If I dont get in touch my policy will be cancelled and if something had to happen to my car while I am gone then I am not insured.
Helpful Report
Posted 2 months ago
RAC Insurance is rated 2.96 based on 603 reviews

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