I had the worst service of my life with the RAC just last week. I was left stranded on the highway for 6 hours, all alone, a female who was stuck from about 3am. At approx. 1am the patrol man came and he was rude, arrogant, and told me his equipment didn't work so he could not diagnose the fault. The reasons his equipment didn't work was because he said that the RAC never supplies him or any of his staff with up to date 'working' equipment to do their jobs. He was taking all his anger out on me at 1am. I called and made a complaint immediately after he left, then wanted a refund, they passed me around form dept to dept with no one knowing their JOBS. In the end I sent numerous emails for a refund and the staff to be spoken to about his actions. They refused a refund. NEVER GO WITH THE RAC they are unreliable and their services are NOT to the standards they claim to be.