"Been insured with them 10 months after changing my car, my black box was to get fitted on the 20th of this month. After contacting them to advice them on the 19th that the car had broke down and was in the garage for repair. They told me to advice RAC insurance which I did and to reschedual for another appointment to get black box fitted, they have now cancelled my policy and refused to fit the black box at garage. They are also they are a nightmare to get through to on the phone, been on the phone the past 3 days 1hour at a time just waiting to get through to speak to someone. They have also took my NCB off me as I haven’t completed the full year even though I am not at fault it was them that cancelled the policy. On the letter of cancellation it is not the correct spelling of my name and the wrong ref number tberefor my insurance should not be cancelled as its not the correct details. THINK TWICE BEFORE YOU DECIDE TO GO WITH THEM!!"