"My renewal was sent via Service Centre but I had asked for it by post. I was told my premium and that nothing had changed. When I found how to look at my policy and the renewal I saw it had a £200 excess at renewal. Previously £100. I call that a change. Said I would think about it and a very rude man was not happy. Phoned today and my offer was not now available. What a Company. Very unprofessional."