I'm not one to complain and feel sorry for the staff who have to work with the poor service they have to provide. Purchased van insurance paid full amount up front. Sent off details requested was not contacted to say it was all accepted. That was to phone calls to sort out poor system. Had to email info they never received another phone call so got totally dissatisfied with the service and requested to cancel the policy completely. Refund was very disappointing from my premium payed there was a £25 fee reduced from £75 due to personal reasons. The rest I work at about 18% of the amount paid for under 3 weeks of being on policy who does the maths! Not going to bother contacting them about this issue and I suggest you don't bother ever contacting them rubbish service. The staff on the phones were always very helpful just shocking service for what I thought was a reputable company. So glad I have always had breakdown with the aa and been insured to will not make this switch or mistake again