Hi, ive just helped my partner get a quote and then took out a policy. When we received the documents I immediately contacted the insurer because there were items not included. I was on the phone for a total of 28 minutes and the result was not satisfactory. I was told we would have to pay more to get the cover that we wanted, Breakdown Cover, Replacement car and key cover. Because we had only just taken out the policy 5 minutes earlier I asked to have the policy cancelled but was informed we would be charged £25, I said “we are within the 14 day cooling off period” but was told by Amy that its in their Terms & Conditions that they will charge this fee. We have had no alternative but to leave the policy in place but we are really unhappy with the whole experience. I believe we have been mislead by what was shown on the comparethemarket.com website and what we ultimately received from the RAC insurance (BISL Ltd). We would like to know what can be done about this please if anything?