I have received a terrible service from this insurer provider which cost me in my premium increase above 50% during renewal period. Non fault scratch to my stationary car become my fault as they did not follow my claim in professional manner-in fact as they admitted they "forgot to reclaim the cost from 3rd party". Never mind that person (3rd party admitted the fault which I have confirm with copy of the messages exchanged with the driver). Shame that for "ohhh we forgot reclaim the money" is paying a customer whom they really dont care about. Be careful when choosing Rac as they allocating you with them partners in my case it was Liverpool Victoria.