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"Call out when my car failed to start on Holiday, took 3 hours to arrive and charged me £110.99 for a new battery after fully checking all car electrics. Next day drove my son to alton towers and on way back electric seemed to go dead. Pulled over at 22:30 in dark and popped bonnet expecting to have to tighten the connection. Battery was on fire. Grabbed my son and ran down hard shoulder. Car went up in fireball 5 mins later. Closed the M6 with 4 fire engines to put it out. Car was a right-off and RAC denied all responsibility. Also Insurance Co. could not confirm cause due to the severity of the damage to the engine bay. RAC getting away scott free. On complaining they simply refunded the battery cost as a goodwill gesture and declined any legal responsibility. The car was a 2010 Mazda 6 with regular servicing in immaculate condition. Given I saw the battery on fire and nothing else, and the car had been checked by their engineers the day before and given the all-clear before they then fitted the battery, I will let you decide what you think to the cause but I dont believe in that level of coincidence and will never use them again. It's a shame you have to enter at least one star to submit a review. ** STAY CLEAR IF YOU VALUE YOUR LIFE *** -- Reply to Hannah--- Thank you for the reply however it remains that either :- 1) The RAC Engineer missed something life threatening wrong with the car during his extensive testing, Or 2) The battery fitted by the RAC engineer was done poorly, Or 3) The battery itself was faulty. In all 3 scenarios the RAC are in my mind at fault, either by incompetence or supply of faulty goods. Also at the time of logging the call no mention was made by RAC indicating they were in any way checking other batteries in the same batch to prevent any further occurrence of this - Be wary if they fit (or have fitted) a type '003' battery to your vehicle! When I rang to cancel the policy with the same person who had already been dealing with my complaint he even had the cheek to ask 'Why?' ... honestly you cannot make this up"
3 Helpful Report
28.02.2017
RAC Insurance is rated 3.02 based on 580 reviews

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