“After being hit from behind by a learner driver I contacted RAC to let them know. I was first passed through to a division of Enterprise Rent a car who deal with RAC claims, who then passed me to their car arm to arrange a hire car while mine was awaiting collection in Sunderland to be taken to my hometown in Stoke for repairs.
After lots of phone calls by me to various Stoke companies (I more or less had to arrange the collection myself) and 'RAC/Enterprise' they suddenly cancelled my hire car as my car hadn't been picked up by one of their approved repairers, who suddenly said they don't collect from that far away.
Another 2 days of phone calls and my car was eventually collected. I now had the issue of getting the repairers to do a proper job (my car is automatic and was shunted out of park). All of this was being sorted out with another third party company that look after authorising work to be done for the insurance companies. These do not work in your best interest. Even after getting advice from Land Rover and the gearbox manufacturer that a shunt from behind whilst in park would almost certainly damage the gearbox< AMS refused to have it looked at, leaving me to have the gearbox checked at my expense. The rest of the cosmetic damage was sorted out without issue. After complaining to RAC, they referred me back to AMS who just flatly refused to do anything. Meanwhile as I was disputing this with AMS, Enterprise demanded my hire car back!!.
All in all RAC have done themselves no favours by outsourcing their entire operation to a range of companies that do not talk to each other, leaving you do most of their work for them, whilst wishing you'd gone elsewhere. Goodness know how difficult my experience would have been had the accident been my fault!!!! AVOID LIKE THE PLAGUE ..... on top of this they now want to increase my premium by 30%. WHAT A JOKE!!”
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