Good at the beginning but poor follow-up. I discussed the possibility of making a claim when a large tree branch fell on the car. The discussion was not with the RAC, I was passed on to someone else, presumably the representative of the underwriter. When I was told that I would have to accept the blame for the accident, because there was no-one else to claim from, I decided not to pursue the claim. I subsequently found that an at-fault claim had been recorded on my insurance record, despite the fact that I was not in the car at the time and that no claim was actually made. I discussed this with an RAC representative who promised to get the record corrected and let me know when this had been done. When nothing had happened after several weeks, I wrote to the RAC asking for this to be corrected but I have still received neither acknowledgement nor reply after more than 3 weeks.