They asked for proof of no claims discount before the end of the month. Uploaded it on the 29th. Had an email sent through today stating they were cancelling my policy. (It appears as only one of the documents I had uploaded on their system actually made it through which is why they cancelled it) but no warning, nothing to say that the documents they had were not adequate - just- cancelled policy.... no way of calling to discuss, 48hr reply time to an email but my policy will be cancelled in the morning. AND they want to charge me £50 for the pleasure. Thanks for nothing. Great insurance company if you never need to contact them.