OYD is so shocking it’s unreal. I’ve had nothing but problems with them! It all started out pretty well but about 3 weeks into my insurance I had an accident. I had to get a new car and change my car on my policy. They sent me out a new wingman which arrived but it stopped tracking my journeys. I phoned up numerous times and they eventually sent me out another wingman. This one didn’t work at all!! I phoned up again and they said I had to delete the app and then re-install it. That didn’t work so they said they’ll send out yet another wingman. My wingman did not arrive and I phoned again and again. I sent loads of emails and still no wingman. Eventually I received a letter saying my insurance would be cancelled as no journeys were being tracked. I phoned up again and said no journeys were being tracked because I was still waiting for another wingman to arrive. I said I didn’t want anything to happen to my policy as I’ve done nothing wrong and I asked him to make a note on my insurance saying I had phoned up and to make sure my policy did not get cancelled. About a week later I received a letter saying my policy had been cancelled 3 days earlier meaning I HAD BEEN DRIVING MY CAR FOR 3 DAYS WITH NO VALID INSURANCE. I had no emails or calls regarding my policy being cancelled. I phoned up straight away and my mum took over the phone call. We were absolutely FURIOUS. The guy that we spoke to on the phone said they had absolutely no record of me contacting them. I stated I had all the calls logged on my phone, every single email printed out and I even had the names of the people I had spoken to. We were on the phone to them for over an hour and a half. Eventually they said it was their error and that they would re-instate my policy but it wouldn’t be until Tuesday as it was bank holiday weekend. (I phoned on the Friday). My mum stated this wasn’t acceptable as I needed my car for work and asked to speak to someone more senior. After being on hold for yet another period of time the man came back saying they would speak to the underwriters to get it re-instated. So yet again on hold for another period of time. Eventually my policy was re-I stated. A month or so down the line, despite having emailed AGAIN, STILL NO WINGMAN. Resulting in another phone call this morning. Again requesting a wingman and for my insurance not to be cancelled again. To be fair Dominic who we spoke to was extremely apologetic and has re-ordered a wingman and has updated my file with notes that we have been in contact, we will see? Also about 3 weeks ago my car broke down, I phoned OYD as I have breakdown cover, they gave me a number to phone for assitance. When I phoned the number they had given me, I was told I was not covered meaning I was stranded alone at night (a 19 year old female). Luckily my local garage came out to assist. included in this mornings phone call to Dominic, he confirmed I have breakdown cover which I already knew and has given me a different number to ring in case of breakdown. This company is a joke! I would never use this company again and would never advise anyone to. I am looking into further action.