I had an accident that was entirely the fault of the car driver. Motorcycle direct have told me go to the underwriter Aviva who have told me to go to Motorcycle direct. MCD put me on to a third party claims manager 4-th dimension who immediately accused me of hitting the car even though I said the car hit me. And then washed its hands of the claim when I said I didn't want their courtesy vehicle. MCD has done its best to wash its hands of my claim. So has Aviva as the TP is also insured with them. Each has told me to go to the other ! Meanwhile I have a damaged scooter and helmet and an injury to my knee the doctor says is a torn ligament or cartilage. Insured with these ? it appears its a DIY job!!! Time for the ombudsman and court I think. !!