This is only based on my experience when making a Claim. Other than this my experience with them for anything else has been good. Even when my Bike broke down, they were really helpful in getting me picked up and taken home. In terms of claiming after an incident. The experience I have had hasn't been the best. At this moment in time I have recieved an offer from MCE/Plantec on behalf of the other party involved in the crash. Although I am contesting the amount being offered as I believe its too low based on the current market. Im being told to accept the cheque and the other company will "top up" the amount if they decide to offer more. This doesnt sit well with me. The other issue I have had is with speaking to people at MCE Claims. Yesterday I was on hold for 1 hr 5 minutes, I wanted to see how long it was gonna take, as the average is about 20 minutes.