I had an accident on 23rd May where truck did hit me when it was changing lane. My motorbike pegs and plastics in front were broken, fe. Indicators and lamp cover. After call to MCE requesting to recover my bike to my home 500yards from accident place. I was informed that It’s immpossible due to procedures in company. MCE customer service informed me that my comprehensive policy will cover recovery, storage and repair. Happy days! After a day in hospital I called MCE to ensure that my bike is safe and I don’t have to worry about cost of recovery, etc. I’ve been ensured everything is covered in my policy and I don’t have to pay for anything. When I left hospital 2 weeks later I recieved phone call from rude customer service of MCE telling me to „look after your property and take motorbike from storage, as currently I have to pay over £400.” Shock! I recieved contact details to storage, that I called straight away. The storage manager wasn’t able to release motorbike as it should be MCE who collect it and only MCE can request my bike being released. After days on the phone to MCE asking to release my motorbike. I been lied to that someone is dealing with it. They have no option to connect me to any manager who can deal with it and customer service not willing to help. Finally I got information that within 72h manager will listen to the calls and give an answer. 96h passed and no callback or e-mail so I called again MCE hours waiting but finally I got connected with customer service that says they don’t know anything. So im writing email to explaine situation after few days replay to my e-mail from investigation team of MCE, who didn’t even look info the case but accuse me of making up stories. So Rude! Writing again about Everything that happened and forwarding previous emails with customer service that „investigation” team didn’t bother to look into. Answer? MCE asked me if I can prove it? I can! I did record every single call and more than happy to play it in court. After this answer, MCE will take now 4+ weeks to find what happened, charging me £20/day for motorbike storage. Storage fee= £1200, motorbike repair cost= £300(if will get motorbike back) What a RIP OFF!! What a JOKE! Won’t recommend it to anyone. Just give me my motorbike back!