M&S flowers not delivered by YODEL Dartford, Crossways Business Park. It seems Yodel reviews either (if this site is honest) get it right or don't .. On this occasion, they didn't as M&S flowers ordered but not delivered - apparently they were attempted to be delivered to a regular London address, and advised a card left. It wasnt - no card left, and no way to track because - guess what, no card with ref or ctc was left! Website advises collecting from delivery centre, 30 miles away (Crossways Business Park), and offer to collect at persons convenience. Problem is with M&S using a company that doesn't do what it should, and has inadequate follow up. Very disappointed that a simple 'cant be bothered to do the job correctly' has ruined a surprise for someone just out of hospital... ---------------------------------------------------------------------------------------------- Just seen a response from socialmediaescalations at yodel.gnatta.com .. however just fyi Yodel have failed to deliver the parcel yet again .. having had promises from M&S outsourced call centre that this was confirmed from your Yodel delivery centre. Apparently out for delivery since 1100, and then 2130 a message saying unable to deliver (second time), and unsurprisingly no info or card given to the recipient despite a ctc number. M&S should be ashamed to use Yodel worse than CityLink, and they went bust .. a lesson learned I guess .. M&S flowers not delivered for 2 consecutive days by Yodel, despite definite assurances to the contrary. M&S are at fault for not insuring their contractors are up to the job. This was intended as a surprise for a friend out of hospital, but now failed badly, so that is 2 sets expectations badly let down. M&S & Yodel - get your act together! Once getting it wrong is bad, but twice? .. Message to M&S - a damaging weakness in your reputation today.