Claim since May, third party at fault with proof from dashcam and clear road signs yet nothing. No communication, no updates, phone bill increasing from me chasing them all the time. Constantly being told the policy is to wait 21 days every time they submit something to third party insurer. I have had to pay my excess apparently to have my car repaired so they can now chase for financial loss. I honestly have never had such bad service, they speak to you as if your annoying them when you call each month for your update. Like other reviews they prefer to keep everything on phone conversations rather than written. I have had enough I wouldn't recommend them to anyone and I most definatley cannot wait to leave!