Their communication and explaining to you the policy when you start is the worst I've ever known. I was charged £80 for ending contract early. When everything was done correctly I asked them why I was not told this when the policy started I was then told I was when I deafly wasn't. That I was bombarded with threatening letters over the £80. This is the trouble with big companies they can do what they want. Make the rules to suit them. This closing free should've been explained in the very beginning clearly before policy was taken on and asked if I understood. As all this was done over Internet I can't see how you told me and Adam are do you tell me there was a tendency. And what costs £80 to cancel a document what a load of rip-off. And when there is money involved the service becomes very poor then and threatening as it was to me and my wife with debt letters in debt people calling. Personally I still wonder paid £80 today had a principle but my wife was absolutely fed up of people and threatening letters. And no I do not live in Newport so can't even get that right on on your page I live in Chepstow.