"Avoid I regret insuring with them.
Very poor customer service. I requested my insurance to be cancelled mid last year and I could not due to to charges. I asked for it not to be renewed in sept 2018 because I did not call within their thirty day window I again got a fine for cancelling. They automatically renewed the policy. No amount of conversations with them on the phone persuades them other wise because I did not follow their policy.
Within ten days of cancelling despite me setting up a payment plan they sent a letter stating that they were passing my details to a credit reference agency even though they had on file I was paying monthly. The letter was not accurate it said that they had made previous attempts to contact me. I asked twice to speak to a manager they are never available.
During the insurance it was no good as well my car is a classic it had a fire and they would not pay out. I was insured with them many years longer than I actually wanted due to the black mail situation of cancelling. My father has four classic cars one insured with Lancaster I have it logged now to call within the 30 day window to cancel he will not be continuing with them and his three other classic cars these will be insured else where.
Lancaster are to big and no personal service. Conversations I had with them were contradictory as well they did say they would remove the fine if I proved I sold my car I proved this the garage who brought the vehicle contacted them and this was still not accepted. I advise anyone to avoid this company in future I will be insuring with a smaller company who respect their customers."