An absolute disgrace of a company. After having a windscreen fitted that was faulty, I am now 14 weeks in to the process of trying to get it replaced. After continual phone calls with Lancaster and Auto Windscreens, I have received no help from either company and during which I was brilliantly called a liar by the Auto windscreens manager (Judy) over the phone. Lancaster insurance have promised to call me back on several occasions but have failed to do so every time. When I have resorted to calling them back (again) they state they are just brokers so it is nothing to do with them. In my 25 years of business and customer service I have never been so shocked by such poor (disgraceful) customer service. I would urge all never to ever use this company.