If I could have left a zero star rating … If I could have left a zero star rating I would. What a load of sharks!! My pet had an operation, which was to remove her dew claws, I say this so that you can see it is impossible to reacur because she no longer has them. We have loved her many years which has involved her waist line increasing, so much so she has gone from a small breed to medium breed. Thats not a problem as she is still not over weight - in the words of the vet. However, Kwikfit Pet insurance feel justified in incresing her premiums by over a whopping 100% the only difference to the policy is an increase in weight of 1.5kg. This is not my only complaint, They received the claim over a month ago and still no contact from them. They only get in touch when they inform you you need to pay more. Staff at customer services are quite obviously reading from the textbook, no one seem to comprehend what I was trying to say just kept repeating the same line. Will I continue with the policy, well if I don't they will sting me for the rest of the premiums at the increased rate. So what choice do I have, over a barrell springs to mind. Would I renew, not on your nelly. Started the complaints procedure but don't hold up much hope, as they are no longer taking on new customers they have no need to watch there ways as poor feed back is not a problem for them. In summing them up I would definately say they are not a company with any morals, would I use them for any other insurance, NO, would i reccommend them NO. Shame on you Kwikfit, your should feel ashamed of yourselves