As John Lewis customers in store and online for may years I decided a few years ago to take the pet insurance option. While at first it was all very good over the past couple of years premiums have rose by 150%. While of course you expect them to go up it would not be by that amount. I did make a small claim about 18 months ago for something that took a few lots of antibiotic to clear and was never proved what it was not come back. Renewal premium went up to £50 per month, while I understand RSA who underwrite the policy have ways to work premiums out is hard to believe it would be 150% in last two years. Treating existing customers fairly is not evident here, I could get a new policy with them for £28 per month a £22 saving a month! Though it would not cover any previous conditions including anything previously claimed for. Though never proved what it was anything similar would not be covered. As they took so long to provide the information I was left in a dilema as if I took new policy out with John Lewis or any one else with new insurance would not be covered for 14 days. While I was not expecting anything to happen (and nor did it) I did not want to take the risk. This left me little option but to renew and reduce cover (Another blow could not increase cover at any later point). Complaint raised with RSA who stick by their premuim, though agree there service was slow. A small good will gesture though again will be paid by cheque. I asked for a BACs payment but they can not do this. Now in this day and age do they want to inconvience people more??? Where I live I will have to take it to the post office as no other banks - that will rely on me not being at work and able to go when said post office is open! It is 2019 I pay my premuims by direct debit and they have all my details? I contacted John Lewis to complain - after all it is their brand name that that is used. John Lewis has a great reputation fro Customer Service, loyalty and price. While yes sometimes it can be more expensive than others the quality is good and the service second to none. John Lewis however are not concerned about this and replies have been I will need to take this up with RSA. The fact that I have and shocked to see that John Lewis do not actually care about customers and the service provided by their associates I find very disappointing