John Lewis have completely lost it with this one. Want the personal touch or the customer care we are used to enjoying. You get a figures from trades men but you have to agree to any estimate they put in being the only cost you will be paid. Leaving the householder as we did paying for unforseen problems. We have been a JL customer since before we got married 35 yes ago. We changed to JL insurance because we trusted them and were used to their exceptional customer service. Forget customer service here. When we got a quote for house insurance we forgot about one small claim for a stolen bike. We put all other claims in from before and after that claim, an expensive error oud premium ballooned. To ghe point we pay far more than we did previously. Do use this insurance it sucks.