16th March 2018 driving alone in the rural village of Clanfield, Oxfordshire, my car went down one of the many potholes and I had a flat tyre. I called and called the J L emergency number but no answer. Just left holding to speak to someone or just cut off. In the meantime a lovely couple offered to help. In the freezing weather conditions as dusk falling they went home to get the tools needed and thankfully returned to help. I was frightened. In the meantime I was kept holding and holding on the line endlessly. They too were disgusted there was no answer from J L. As they changed my car tyre ( I had already double checked the J L number, I called again but still no answer. What is the point of J L car insurance if you can't speak to anyone when you need help or in an emergency? I am a senior citizen driving alone. I felt frightened. Be warned! I