I wish I’d read reviews on this site rather than going with Which? recommendation to get Home Insurance Cover from John Lewis. We have been let down at every stage by John Lewis and their subcontractors without heating and hot water for more than ten days with repeated failure to do what they promised. Countless times we’ve been assured that someone will call back when it didn’t happen; it took them four days to approve a quote for the necessary boiler part by which time it was the weekend so there were no deliveries and we had to wait even longer. The only reason we even got an engineer booked to come out was by calling to ask for updates only to discover that despite the approval they hadn’t bothered to contact the engineer. When he eventually came he didn’t do what we were told he would ( in the house 30 mins not 5 hours) so I’m not convinced the problem has been effectively solved and we are also still waiting 5 working days (7 including the weekend) for the complaints department to respond to us. Apparently they will call is within three days of the complaint being made. Still waiting! Dreadful service and no sense of urgency despite the cover being called Home Emergency. Don’t buy this insurance