Most of these reviews are reviews on the customer side, I actually worked on the frontline in Customer Services and 1 sales call over 6 weeks on a remote working form home basis in Sheffield. Avantia Insurance/HomeProtect, 1 is a trading style of Avantia Insurance. They use Webhelp/GoBeyond Partners. I am not really impressed with the reviews I have seen anyway but my online training group was more like the Bash Street Kids than a professional group of candidates giving their all in 6 weeks. It was a nightmare. The Reed Screening company lost my character Reference and had to ask for it again. I asked what happened to the first one, possible data breach, sent somewhere else, misplaced file. They stayed silent, never put anything in writing for 4.5 weeks. If we look at the assumption that a Nutritionist what goes in gives you the results outside. A construction company using bad materials. I have been a Business Development Manager 10-15 years of telephone sales, clarity of voice, control a call, a smooth reading voice for the insurance scripts, I would say 4/5 of us out of 14 had that. Fast food workers, students, care workers and we lost 4 in first few weeks. They just want you to get through the course and a body on the line even if they are not up to standard in my opinion. I would have taken on 6 if senior management. I heard swearing down the training line, some candidates were non existent in training, swearing, 1 was doing the home remote working and in a car with stereo playing. WEBHELP have a look at their ratings online and Avantia/HomeProtect trust this company to deal with their training/candidate selection. I feel sorry for the insurance customers long waiting queues on line, lower quality advisors I truly can say getting through to Accounts was the worst (transferring customers), but override team, Referrals, Renewals and calls taking 1 hr plus I now know why. Finally, I they found a reason to get rid of me, my delivery from Webhelp computer equipment in a battered box. I will say 1 final thing for a the advisors its a 6 week course which is never enough, it takes years to master the role (Customer Services) but at least match the candidates. The lady trainer had no control of group at all.