I have been a policy holder with you for years. I have had problems with storm damage and each time I get fobbed off with some nonsense about the storm not being wet enough or the wind speed fast enough. Your claims handling makes me feel cheated. I only stay with you as your rates are cheap, presumably because you have such strong claim handling skills. As I have had to replace my roof at my own cost I shouldn’t have to make any more claims for storm damage and fingers crossed you will cover me if I have a claim in future, but I live in fear. I am far from being a satisfied customer.