Found this company through confused.com got through to an agent believe his name was Terry he said I was through to the wrong department and couldn't get me off of the phone quick enough. Then was passed through to another agent named Andy who was extremely helpful and nothing was to much. I am a first timer in the world of insurance as I've just recently purchased a house so don't have much of an idea what I'm doing! If you want someone who's going to give you their time and patience explaining the ins and out to you, ask for Andy. Will hopefully be renewing next year!