Absolutely outraged and disgusted with Helpucover pet insurance!! Our dog Millie had an accident on 9th Sept and since has had to go back to the vet on multiple occasions costing close to £200 for treatment! Today I contacted our pet insurance provider "Helpucover" who we have been with for over 3 years and never had to claim. When I called and explained Millie's accident and our claim they advised that because the accident happened on 9th Sept and our renewal started on 23rd Sept we would have to pay our excess fee of £90 twice as this is classed as 2 claims over 2 contract years!! Had our insurance not been due for renewal at the time we would only be charged one excess fee yet because we have remained a loyal customer and continued our pet insurance with them changing nothing on our policy just continuing with them, we are being charged double???? I don't understand how they can do this when it's the same policy, same excess fee, same injury?? Why can we not just pay one excess fee?? With the service we have received from the customer relations team I would not recommend anyone to go with this provider as they were completely unwilling to help with our claim or as a gesture of goodwill only charge us one excess fee terrible customer service and terrible attitudes from the staff!