I placed a review 6 days ago with another review site, which described how poor this Company is. In the review I made particular mention about the shortcomings of the Smartmiles black box and Hastings' poor customer service. I cancelled my daughter's policy (after only 14 days) and was told that there was a £175 cancellation charge. I said that I was prepared to pay for the two weeks cover, but owing to the fact that I was given misleading information by Hastings, I requested a full refund of the cancellation charge. I was told that this was not possible and after much complaining and many phone calls, was only given a partial refund. I was advised that the matter would be passed to the Complaints Department, who would decide if I could have a full refund as requested. I read their response to my review with utter amazement. It says " Box scores will update after every journey" and " I am happy to hear that we have now resolved the situation". Both of these statements are completely untrue. Let me make it absolutely clear to anybody reading this: 1. Box scores will not update after every journey - no matter what device you are using. 2. My complaint is far from being resolved. In fact, Hastings Smartmiles' Complaints Department, have sent me a standard response letter saying that they are still investigating the matter and it may take EIGHT WEEKS for them to respond with their findings. I phoned Hastings yesterday to make them aware of the inaccuracy of their response to my review. I was told that they would look into it and amend it. Today it remains unaltered. The Company is a complete disgrace and I would urge anybody who is considering taking insurance with a black box, to look for a far more reputable and trustworthy company, even if it may cost a little more. I have now moved my daughter's policy to another company, who have provided her with a black box that does update after every journey and has staff who can be relied upon to give accurate information about the policy. y 