Absolutely disgusted with this company.Failed to show up to repair a faulty telematics box, "engineer running late", but no call to advise. Tried to rearrange twice, being in queues for over 40 mins both times.Then received an email to say insurance had been cancelled! Then when I called to see what was going on, they said during their security questions that email was their primary contact method, clearly not, since no emails were sent advising of any potential cancellations. After speaking to an adviser (for 40 minutes) who had to keep putting me on hold whilst she tried to get hold of a telematics engineer (welcome to my world I said!), and faced with an uninsured car, that was needed to go to work, I was told that I couldn't get re-insured until 'an investigation' had taken place. Clearly I have been forced into a corner where I have had to go to an alternative insurer, which i would have done in December at the point of renewal, following poor service from Hastings Direct Smart Miles. I have requested a full explanation by email, although I very doubt I'll see it. It is, however, imperative that any sign of having cancellation on my insurance history, is removed immediately, since this is wholly unacceptable without prior notice and is not 'treating customers fairly' as required by the FCA. It is my intention to escalate this to the highest level unless I receive, both the above, along with an apology for the horrendous lack of communication from this company, within 7 days, along with some sort of recompense for the now lack of No claims Discount, having had to cancel 10 months into the year. I intend to approach the relevant ombudsman service accordingly. I too wish I had read reviews on this company, avoid at all costs. Absolutely furious.