Awful experience - avoid at all costs. From the initial set up of my insurance they were charging admin fees without any justification beyond "amendments". I began delivering Pizza (fully insured under company insurance as this is the biggest Pizza chain in the UK) during lockdown and could not find any issues with this online and was told by everyone that because I was fully covered under company insurance then no amendments needed to be made on personal insurance. One day whilst driving to work my car caught on fire and I had to make a claim - Hastings Direct immediately cancelled my insurance taking the full premium and dragged their heels for two months causing endless stress and issues as they tried to avoid paying out on a valid claim. Their reason for cancelling my insurance - because I had began delivering pizza during lockdown alongside my regular job and hadn't told them. Disgusting service and an absolute shambles. Nobody seems to know what's going on, they all have slopey shoulders and will pass the buck whenever they can. I've moved to one of their competitors now and haven't looked back. I wouldn't consider them again even if they were half the price of anyone else.