Dreadful service . I phoned yesterday to try to add my son to my policy. The system would not do this and after an hour of being kept on hold I was told there was a system error and it could not be done. I was then told that Hastings direct would look into the matter and would phone me back after midday. Of course nobody phoned me back. I phoned again this morning. This time I was told that I had made 3 changes to my policy, added 3 drivers and so it wouldn’t let me add any more than three. I hadn’t , I had added 1 named driver for 1 week during the time of the policy. Nowhere in my policy documents or T&Cs does it say I am limited to adding no more than 3 drivers and the lady at Hastings direct said that also she couldn’t find that anywhere in the policy or ts & cs. In the end I have had to cancel my policy and get a refund, at a time of year I can ill afford to pay for more car insurance. I have been given £50 compensation for my trouble but I had to really hassle for that and won’t get it for 7- 10 working days. So this company have not fulfilled their policy, have not made me aware of terms and conditions of the policy and have caused me considerable inconvenience. I really wouldn’t bother to insure with them. There have to be companies out there who at least can tell you what you can do and can’t do when you insure with them . NOT HAPPY.