One star too many in my opinion!! Joke of a company. It isn't even my insurance company but the insurance company of them gentleman who's exhaust fell off in front of me and wrecked my car. After admitting liability (TWICE) (after eventually getting through to someone) they then wanted me ring around garages to attempt to get quotes for the repairs AND how much they would charge for storage despite my car not been drivable. (Surely this is the job of the insurance company) But hey after going with the flow and spending a few hours on the phone trying to sort something out they then rang back to announce that they had changed their minds and decided they were not liable!!!!!! In total i must have spent 5 hours on the phone that day ringing around (the most of the time however was spent either waiting for someone at Hastings to answers the phone or re explaining the situation time after time). The Moral of the story if you intent to use this company READ THE REVIEWS - they tell it all.