They took my car after someone hit it while I was at work. It took them 2 days to drop off a car that had 2 bold tyres. They sent my my car to a back street garage that made a right mess. The manager at the repair shop agreed it was a mess and they would do it again. The second attempt was even worse and axillis told me to take the car from the repairers and they would send out an assessor. The assessors came out and agreed that it was a mess. I was then asked to take the car to another repair shop who laughed and said they wouldn’t touch it. This went on for another 3 garages and I ended up selling the car as damaged at a £2000 loss. 3 months of hell and 2grand out of pocket. Axillis said they would give me £1500 of the 2grand I’ve lost but then backed out. Hastings (my insurance company) won’t have nothing to do with it. Now I’ve got a legal battle and my only bit of good luck is that it’s not going to cost me anything to do this.